Terms & conditions
1. Agreement: This agreement is between (patient) and Bevan Wilson Physiotherapy and Sports Injuries Clinics and is for the current episode of treatment only.
2. Standard Charges:
For our current charges please see our price list tab.
3. Insurance company payments
Bevan Wilson Physiotherapy and Sports Injuries Clinics are registered providers with all the major medical insurance companies. We are prepared to invoice the insurance company direct on your behalf provided you give us the appropriate registration/membership number and claim or authorization number where required at your INITIAL ASSESSMENT.
We are unable to invoice insurance companies retrospectively on your behalf.
Please note that you are responsible for payment where there is insufficient cover, an insurance company rejects a claim or an excess exists on your policy.
This agreement is between yourself and Bevan Wilson Physiotherapy and Sports Injuries Clinics and you are ultimately responsible for all invoiced payments.
4. Payment methods
Self-paying patients are required to pay for their session in advance or on the day. Our physiotherapists are able to receive cheques in clinic (we are unable to accept cash except by prior arrangement) or you may pay over the telephone by credit card on 01483 424505. We also accept BACS and Paypal payments (please use name and session date or invoice number as reference).
Cheques should be made payable to Bevan Wilson Physiotherapy and Sports Injuries Clinics and any invoice number written on the reverse.
5. Non attendance and cancellation:
If you do not attend an appointment or cancel your appointment within the 24 hours prior to the appointment time the full charge for the appointment will be levied unless exceptional circumstance apply. This includes appointments that are re-scheduled at the discretion of the the Partners.
6. Access to medical records:
Bevan Wilson Physiotherapy and Sports Injuries Clinics agree to supply photocopies of records to you or a third party subject to receipt of the request in writing with your full signature. There will be an administration charge of £50.00 for this service. We are registered under the Data Protection Act.
7. Discharge reports:
As a matter of good practice your physiotherapist may send a discharge report to your general practitioner or consultant. Please inform your physiotherapist if you do not wish them to do this.
8. Complaints Procedure:
If you have a complaint please contact the office by telephone (01483 424505) or in writing to Bevan Wilson Physiotherapy, Hurst Farm Surgery, Chapel Lane, Milford. GU8 5HU.
9. Late Payment:
We request all invoices to be settled immediately on receipt. An administrative charge may be added to any further correspondence relating to collection of the monies due. If subsequent overdue invoices or letters are not settled we will seek reimbursement via a debt recovery service.
