Changes to our payment terms and new patient appointment charges

From the 1st of April 2011 we will be amending our payment terms and also increasing our new patient appointment charge in response to increased clinic costs. We are pleased however that we have been able to maintain our follow-up charge for self-paying patients at £39.

The main change to our payment terms is that we will no longer be invoicing self-paying patients at the end of the month and request that all self-paying patients pay for their treatment in advance or on the day of their session. Our physiotherapists are able to receive cheques in clinic (we are unable to accept cash except by prior arrangement) or you may pay over the telephone by credit card on 01483 424505. We shortly hope to offer a card payment facility on our website.

These changes are in response to an increasing number of requests from patients to pay at the time of their appointment and also reflect our plan to streamline our payment processes. Should you have any queries or concerns regarding payment then please do not hesitate to contact our Practice Manager, Jackie Stockill on 01483 424505 or via Email.

Full terms and conditions can be found here.

Changes to our payment terms and new patient appointment charges

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